Group Director, Client Services at R/GA
Sao Paulo, Bazil, Posted 1/28/10

Background:
The Group Director leads and manages pieces of business of 10 million dollars or more.  The position is accountable of for managing client engagements including the overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services. In terms of budget and staff under management, the position’s responsibility is equivalent to managing a small agency.

Responsibilities/Accountabilities:

Manage solid client relationships of multi-million dollar accounts and provide key strategic initiatives/thinking, accountable for account growth, client satisfaction, and retention through identifying client’s requirements and develop accountable marketing programs to deliver business results and developing and executing an engagement strategy in collaboration with the team and discipline leads.
·Act as R/GA lead on cross-agency integrated marketing programs, by participating in multi-agency briefs and work sessions, contributing to overall planning process, representing the interactive opportunity, defining interactive tactics within programs/campaigns, and creating campaign plans.
·Manage account P&L from negotiating statements of work and retainers, making sure work is delivered on budget, and invoicing clients according to the proper terms, and increasing ROI for the agency
·Independently lead and make decisions that properly balance the needs of account such as those of clients, internal goals and teams
·Plan all engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency producers by prioritizing projects and resources and by working across accounts to and ensure that teams are staffed appropriately
·Serve as a new business resource and actively pursue new revenue sources and provide leadership in strategic development of new business such as RFP responses and proposal writing.
·Manage implementation of integrating offerings and tools and identify opportunities for cross-platform deals when appropriate
·Write POVs and recommendations
·Lead the development, management and training of Account Supervisors and Account Managers across the department.
·Manage the Client Services team which includes: provide adequate training, oversee and conduct evaluations, resolve issues/problems, rotate staff, and provide salary recommendations.
·Ensure the use of “best practices” and effective processes across the department and agency.

Pre-Requisites:
·experience building / managing senior-level relationships
·Brazil- based, some travel to NYC and other global offices, significant time spent onsite with client
·Proven negotiation skills experience, especially contract negotiations, with both clients and partners
·Excellent public speaking skills and experience
·Experience with communications and marketing via the Internet
·Strong knowledge of web development technologies
·Knowledge of quality assurance process
·Ability to develop strong relationships with clients by gaining trust and repeated successful delivery of expectations
·Ability to foster strong, cohesive working interdisciplinary teams of more than 30 people
·Aptitude to define solutions that will generate measurable results for the client
·Thorough knowledge of the principles of advertising, marketing and media. A basic knowledge of disciplines underlying these principles, i.e., psychology, economics, journalism
·Thorough knowledge of the dynamics of digital and interactive. How each digital and interactive element performs alone, how they perform together and how they are constantly changing
·Ability to use alternative analytical approaches to solve digital/interactive/marketing problems

Qualifications:
·15-20 years in the industry or related experience in developing interactive projects and managing large creative team and clients
·Demonstrated experience running large engagements with Fortune 500 clients or equivalent
·Experience with various projects types, including web, mobile, video, brand, and strategic consulting
·Proven track record of managing multi-million dollar accounts successfully

To Apply for this position:
Submit your Cover Letter and CV to jobs@patternpulp.com with “Group Director, Client Services, Brazil R/GA” in the subject header.